PolyAI vs Retell AI
 PolyAI |  Retell AI | |
|---|---|---|
| Rating | ⭐ 4.3 / 5 | ⭐ 4.5 / 5 |
| Category | Telephony & voicebots | Telephony & voicebots |
| Pricing model | Paid | Freemium |
| From | Custom contracts, ~$150,000/year minimum | ~$0.07/min (excluding LLM and phone) ; $10 free credit on sign-up |
| Ease of use | Advanced | Intermediate |
| French interface | Yes | — |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: PolyAI
Reserved for large enterprises with massive call volumes and significant IT budgets. SMBs have no place here: the entry cost is prohibitive and implementation takes months.
Our verdict: Retell AI
Best quality-to-performance ratio for SMBs with a developer or integrator. Free credit eases evaluation. Avoid if usage is very light; additional costs weigh on small volumes.
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