Cresta

Cresta is a unified platform founded on the slogan 'Save money, increase revenue, and build customer loyalty with the only unified platform for human and AI agents.' It rests on three pillars: Automate (autonomous AI agents to handle requests end-to-end), Augment (real-time assistance to human agents), and Analyze (conversational intelligence to generate insights). The platform covers customer service, sales and collections. Documented success cases include +20% revenue at Cox and 50% QA cost reduction at Brinks. Cresta raised $125M in Series D in November 2024, bringing total funding to over $270M. Pricing on request, typically based on seats and interaction volume.

A publicly documented API SDK (developers.cresta.com) and integration ecosystem enable custom deployments. The platform natively integrates with Salesforce, Genesys, NICE, Amazon Connect and other major CCaaS. The main advantage for SMEs is that Cresta focuses on measurable business results (revenue, costs) rather than raw compliance metrics. The major drawback is that the platform primarily targets mid-to-large enterprises: the on-request entry ticket is likely high for small teams.