Crisp
All-in-one customer messaging with AI chatbot, European editor.
Overview
Crisp combines website chat, shared inbox, knowledge base, and AI chatbot. European editor, which simplifies support and compliance.
Our verdict
Excellent value for a French-speaking SME wanting to centralize customer relationships. The AI chatbot absorbs repetitive questions without hiring.
Pricing
Every amount below was read on the vendor’s own pricing page, never on a third-party comparison site. Last checked 28/07/2026.
| Plan | Price | What it includes |
|---|---|---|
| Free | 0 $/mois par espace de travail | 2 sièges, 100 profils clients, chat en direct |
| Mini | 45 $/mois par espace de travail | 4 sièges, 5 000 profils clients, environ 5 $ de crédits IA (près de 90 conversations automatisées) |
| Essentials | 95 $/mois par espace de travail | 10 sièges, 50 000 profils clients, environ 25 $ de crédits IA (près de 450 conversations) |
| Plus | 295 $/mois par espace de travail | 20 sièges et plus, 200 000 profils clients, environ 75 $ de crédits IA (près de 1 350 conversations) |
| Enterprise | Sur devis contrat annuel | Accompagnement dédié, SLA personnalisés |
What drives the bill up
Crisp charges per workspace, not per agent, making it unusually economical for a multi-person support team. The two line items that increase costs are additional seats beyond the included quota (€10/month each on Mini and Essentials) and AI credits, consumed per automated conversation. Prices shown exclude VAT.
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