Gorgias
E-commerce helpdesk with AI that resolves customer tickets without human intervention
Overview
Gorgias is the support platform built exclusively for e-commerce. It centralizes all tickets (email, chat, social media, SMS) in one interface, with direct access to Shopify order data from every ticket. The AI agent automatically resolves recurring requests (order status, return policy) and charges only for conversations truly resolved without human input.
As a certified Shopify premium partner, Gorgias offers bidirectional integration: agents can modify orders, issue refunds, or create discounts directly from the ticket without switching tabs. Macros and automation rules let you handle up to 60% of tickets fully automatically.
Our verdict
Gorgias is a must for any Shopify e-commerce getting 50+ tickets/month: ROI is immediate once you activate macros and AI automation. The per-ticket pricing model can surprise during peak seasons (sales, Black Friday), so monitor volumes and anticipate plan upgrades. Avoid if you run a SaaS or B2B service: Gorgias is e-commerce only.