HiJiffy
An AI chatbot built for hotels to automate guest inquiries and boost direct bookings
Overview
HiJiffy is an AI chatbot specialized for hospitality, used by over 2,100 hotels worldwide. It automatically answers over 200 categories of guest questions (reservations, amenities, digital check-in, WiFi, dining) on the website, WhatsApp, Instagram, Messenger, and OTAs in over 100 languages including French. The primary goal is to increase direct bookings and reduce front-desk workload.
The centralized console lets hotel teams supervise all conversations and take over when needed. Built-in analytics measure resolution rates, CSAT scores, and performance by channel. Pricing starts at $200/month with no setup fees according to industry sources.
Our verdict
Ideal for independent hotels or small chains handling high volumes of repetitive guest inquiries who want to reduce front-desk costs without degrading the guest experience. ROI justifies itself from around 50 rooms onward. Avoid for small guesthouses or B&Bs with low inquiry volume: monthly cost won't pay for itself.