MiaRec

MiaRec analyzes 100% of customer conversations and transforms them into measurable strategic insights. The platform covers three modular products: Conversation Analytics (complete interaction visibility), Auto QA (automatic evaluation against house standards), Relationship Management (automatic action item capture and owner assignment). Transparent and modular pricing per user: Essentials $25/user/month (transcription, summaries, sentiment), Professional $35/user/month (understand why customers call), Enterprise $50/user/month (custom insights, 50 topics max, 10 Custom Insights). 10-15% discounts on 2-3 product bundles. Annual contracts, minimum 25 users. Add-ons available. Flexibility: each product can be at different pricing tier.

A complete and publicly documented REST API (docs.miarec.com/rest-api) enables third-party integrations via HTTP/JSON; customers can deploy custom workflows with no-code tools (Zapier) or directly integrate. Native integrations with Salesforce, Slack, Microsoft Teams, and major CCaaS (Genesys, NICE inContact, Amazon Connect). The major advantage is very transparent and scalable pricing: an SME can purchase a single product (e.g., Conversation Analytics only at $25/user/month) and escalate. The major drawback is 25-user minimum contract: micro-teams will be excluded or significantly overpay.