Relation client & support

Overview

Tidio combines live chat and AI chatbot (Lyro) in an interface designed for e-commerce and small online shops. The free plan allows 50 conversations/month and integrates in 5 minutes on Shopify or WordPress with no code.

The Lyro chatbot (separate add-on from $39/month) answers common questions based on your knowledge base automatically. The interface is among the simplest on the market, making it the first choice for merchants or craftspeople wanting 24/7 availability without hiring.

Our verdict

Best simplicity-to-price ratio for very small businesses and e-commerce shops. Free plan is genuinely usable for testing. Heads up: unlimited Lyro AI quickly gets expensive. Switch to Intercom if your support team exceeds 3-4 agents.

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