Unbabel
AI and human translation for multilingual customer support at scale
Overview
Unbabel is a LangOps platform specialized in real-time translation of customer service conversations. It combines neural machine translation and asynchronous human review to deliver near-human quality at delays and costs close to machine translation. Native integrations with Zendesk, Salesforce and Intercom.
The platform generates continuous quality reports, allows personalizing style and tone by brand, and integrates a translation memory that improves over time. Its target use is primarily customer support and operational communication, not site or app localization.
Our verdict
Unbabel is the tool to keep in mind if you manage multilingual customer support with Zendesk or Salesforce and want to reduce the cost of bilingual agents. For site or app localization, it's not suited: head toward Weglot or Lokalise depending on your technical profile.