Customer relations & support

Overview

Yellow.ai is an enterprise platform for building conversational AI agents for customer service, deployable across 35+ channels (website, WhatsApp, social networks, voice) with visual builder and orchestration of multiple specialist agents. The Free plan includes 1 AI agent and 500 conversation sessions per month, then bills each additional resolution at $0.99 beyond the free quota. A Basic plan exists with expanded features, but its pricing is not publicly shared on the pricing page. The Enterprise plan, with unlimited agents, all channels, and advanced voice features, is available on request only after contacting the sales team.

Yellow.ai offers no documented French-language interface on its official website. The platform highlights HIPAA, ISO 27001, ISO 27701, SOC 2 Type II, and PCI-DSS certifications, but does not explicitly mention GDPR compliance or dedicated European hosting on the pages consulted. Developer documentation is available, with integrations to Salesforce, Zendesk, Genesys, NICE, Freshdesk, and HubSpot. Honest limitations: the free plan bills $0.99 per resolution as soon as the 500 monthly sessions quota is exceeded, which can quickly inflate an SME bill during growth without visibility until month-end, and the pricing of the intermediate Basic plan remains opaque.

Our verdict

Best for growing businesses who want to test an omnichannel conversational agent before negotiating an Enterprise plan on request. Not suitable if your conversation volumes are hard to predict: beyond 500 free sessions, each billed resolution at $0.99 can explode your monthly bill.

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