Aircall
French cloud telephony with integrated AI for support and sales teams
Overview
Aircall is a cloud telephony platform founded in Paris in 2014 and trusted by over 17,000 companies worldwide. The platform has become the standard for support and sales teams thanks to 250+ native integrations. In 2026, Aircall is pushing hard on AI with its AI Voice Agents (per-minute autonomous agents), AI Assist (real-time agent help), and AI Messaging Agents for omnichannel support.
The base plan (Essentials at $30/user/month) covers essentials, but AI features are add-ons billed separately; the AI add-on starts at $9 per license. Autonomous voice agents come in minute bundles (500, 2,500, 10,000+ min). Aircall recently completed its first acquisitions to accelerate its AI roadmap.
Our verdict
Recommended for SMEs wanting solid cloud telephony with flawless CRM integration and progressively activable AI features. Costs rise quickly with AI add-ons; scope your usage carefully before committing to an annual contract.