Freshdesk
Omnichannel helpdesk with Freddy AI to automate tickets, chatbots and support routing
Overview
Freshdesk is an omnichannel customer support tool (email, chat, phone, social media) that centralizes customer requests into a shared inbox with automation rules and knowledge base. Freddy AI includes an AI agent capable of answering simple requests directly, a copilot for human agents (response suggestions, summaries) and predictive volume analytics. The Growth plan ($19/agent/month billed annually) covers essentials for a small support team; Pro ($55/month, most popular) adds bots and advanced routing; Enterprise ($89/month) unlocks governance and testing sandboxes. AI agent sessions beyond the included allowance are billed separately ($49 per 100 sessions).
Freshdesk's interface is available in French, along with the mobile app (18 languages) and several Freddy AI functions (summary, response suggestions), making it a comfortable choice for French-speaking customer support. Freshdesk works well with Freshsales to cover sales and support under one platform. The Free plan is limited to 2 agents, suitable for a very small business but quickly requires upgrading once support grows.
Our verdict
Recommended for French-speaking SMEs and e-commerce businesses who want a complete helpdesk in French with affordable AI automation from the Growth plan. Not suitable if you're looking for a sustainable free option for more than 2 agents, or an ultra-specialized single-channel solution (chat-only for example).