Help Scout

Help Scout groups requests arriving via email, live chat, Instagram and Messenger in a shared inbox, with a public article base (Docs) and a Beacon widget to embed on your site. The free plan accepts 5 users, one inbox and one Docs site. Beyond that, the grid displayed by the publisher is $25 per user per month for Standard, $45 for Plus which adds advanced workflows and Salesforce, Jira and HubSpot connectors, and $75 for Pro which opens SAML SSO, unlimited workflows and dedicated support. Annual billing removes roughly 16%, roughly translating to 21, 38 and 63 $ per user per month. The AI AI Answers block is billed separately, $0.75 per resolution, with three months of trial in unlimited resolutions. All paid plans open fifteen days of trial without a credit card.

There is no French interface or official site: the app, help articles and support remain in English, which assumes a team comfortable with the language. On compliance, Help Scout publishes a signable data processing addendum online, declares itself subject to European and UK GDPR, warns ten days before any subprocessor change and has its code and systems audited every year; however, the publisher does not announce dedicated hosting in Europe. The developer side is complete: Inbox API, Docs API, Chat API, webhooks and custom applications displayed in the agent sidebar. The limits come down to the rest: billing per seat grows fast as support expands, AI is paid per resolution on top of subscription, and reporting remains more limited than on contact center platforms.