Help Scout vs Intercom
 Help Scout |  Intercom | |
|---|---|---|
| Rating | ⭐ 4.3 / 5 | ⭐ 4.4 / 5 |
| Category | Customer relations & support | Customer relations & support |
| Pricing model | Freemium | Paid |
| From | Free (5 users, 1 inbox, 1 Docs site); Standard $25/user/month; Plus $45; Pro $75 (roughly 16% discount annual); AI AI Answers $0.75 per resolution | ~$29/seat/month |
| Ease of use | Beginner | Intermediate |
| French interface | — | Yes |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: Help Scout
Best for SMBs and freelancers who want clean, fast email and chat support, easy to set up, with a genuinely usable free plan for five people. Not for you if your team works poorly in English, since nothing is translated, or if support already has many agents: billing per seat plus AI per resolution quickly adds up.
Our verdict: Intercom
Ideal for SaaS or e-commerce SMEs with steady support flow and a dedicated team. Avoid if you handle under 200 conversations/month: value becomes poor versus simpler solutions like Tidio.
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