Hiver vs Intercom
 Hiver |  Intercom | |
|---|---|---|
| Rating | ⭐ 4.2 / 5 | ⭐ 4.4 / 5 |
| Category | Customer relations & support | Customer relations & support |
| Pricing model | Freemium | Paid |
| From | Free (unlimited users, shared inbox and ticketing); Growth $25/user/month; Pro $55; Elite $85 (annual billing); voice module extra | ~$29/seat/month |
| Ease of use | Beginner | Intermediate |
| French interface | — | Yes |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: Hiver
Best for small teams already on Gmail who want to share an inbox and track requests without changing tools, the free plan accepting unlimited users. Not for you if you need a French interface or API access from the start: the API only arrives at the Pro plan, at $55 per user per month.
Our verdict: Intercom
Ideal for SaaS or e-commerce SMEs with steady support flow and a dedicated team. Avoid if you handle under 200 conversations/month: value becomes poor versus simpler solutions like Tidio.
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