Dixa vs Gorgias
 Dixa |  Gorgias | |
|---|---|---|
| Rating | ⭐ 4.4 / 5 | ⭐ 4.4 / 5 |
| Category | Customer relations & support | E-commerce |
| Pricing model | Paid | Paid |
| From | Growth €89/agent/month; Ultimate €139; Prime €179 monthly, or €71.20, €111.20 and €143.20 with annual commitment (20% discount); AI agent Mim €0.35 per conversation | ~10 $/month (Starter, 50 tickets) |
| Ease of use | Intermediate | Intermediate |
| French interface | — | Yes |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: Dixa
Best for e-commerce brands handling high request volume across multiple channels who want data hosted in Europe with voice included rather than billed per minute. Not for you if your team has fewer than five agents or support is email-only: at €89 per agent per month, the platform is oversized.
Our verdict: Gorgias
Gorgias is a must for any Shopify e-commerce getting 50+ tickets/month: ROI is immediate once you activate macros and AI automation. The per-ticket pricing model can surprise during peak seasons (sales, Black Friday), so monitor volumes and anticipate plan upgrades. Avoid if you run a SaaS or B2B service: Gorgias is e-commerce only.
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