Dixa vs Kustomer
 Dixa |  Kustomer | |
|---|---|---|
| Rating | ⭐ 4.4 / 5 | ⭐ 4.1 / 5 |
| Category | Customer relations & support | Customer relations & support |
| Pricing model | Paid | Paid |
| From | Growth €89/agent/month; Ultimate €139; Prime €179 monthly, or €71.20, €111.20 and €143.20 with annual commitment (20% discount); AI agent Mim €0.35 per conversation | Pricing on request (no public rates, ROI calculator then commercial conversation); voice, SMS, transcription and WhatsApp billed on usage |
| Ease of use | Intermediate | Advanced |
| French interface | — | — |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: Dixa
Best for e-commerce brands handling high request volume across multiple channels who want data hosted in Europe with voice included rather than billed per minute. Not for you if your team has fewer than five agents or support is email-only: at €89 per agent per month, the platform is oversized.
Our verdict: Kustomer
Best for businesses with a technical team who want support, sales and marketing to share a single living customer card, fed by APIs. Not for you if you are a microenterprise or SMB without a dedicated buyer: nothing is in French, no price is public and onboarding assumes a full integration project.
Still torn between Dixa and Kustomer?
We look at what you actually need and tell you which one to set up (or a third that fits better).
Ask us →