Help Scout vs Hiver
 Help Scout |  Hiver | |
|---|---|---|
| Rating | ⭐ 4.3 / 5 | ⭐ 4.2 / 5 |
| Category | Customer relations & support | Customer relations & support |
| Pricing model | Freemium | Freemium |
| From | Free (5 users, 1 inbox, 1 Docs site); Standard $25/user/month; Plus $45; Pro $75 (roughly 16% discount annual); AI AI Answers $0.75 per resolution | Free (unlimited users, shared inbox and ticketing); Growth $25/user/month; Pro $55; Elite $85 (annual billing); voice module extra |
| Ease of use | Beginner | Beginner |
| French interface | — | — |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: Help Scout
Best for SMBs and freelancers who want clean, fast email and chat support, easy to set up, with a genuinely usable free plan for five people. Not for you if your team works poorly in English, since nothing is translated, or if support already has many agents: billing per seat plus AI per resolution quickly adds up.
Our verdict: Hiver
Best for small teams already on Gmail who want to share an inbox and track requests without changing tools, the free plan accepting unlimited users. Not for you if you need a French interface or API access from the start: the API only arrives at the Pro plan, at $55 per user per month.
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