Help Scout vs Zoho Desk
 Help Scout |  Zoho Desk | |
|---|---|---|
| Rating | ⭐ 4.3 / 5 | ⭐ 4.4 / 5 |
| Category | Customer relations & support | Customer relations & support |
| Pricing model | Freemium | Freemium |
| From | Free (5 users, 1 inbox, 1 Docs site); Standard $25/user/month; Plus $45; Pro $75 (roughly 16% discount annual); AI AI Answers $0.75 per resolution | Free forever (3 user licenses); Express €7/user/month; Standard €14; Professional €23; Enterprise €40 (annual billing, up to 34% savings) |
| Ease of use | Beginner | Intermediate |
| French interface | — | Yes |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: Help Scout
Best for SMBs and freelancers who want clean, fast email and chat support, easy to set up, with a genuinely usable free plan for five people. Not for you if your team works poorly in English, since nothing is translated, or if support already has many agents: billing per seat plus AI per resolution quickly adds up.
Our verdict: Zoho Desk
Best for European SMBs who want customer support in French, billed in euros, with the option to host data in a European data center and an entry price of €7 per agent. Not for you if you want immediate ease of use: the interface is loaded and initial setup of queues, rules and automations takes several days.
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