Hiver vs Zoho Desk
 Hiver |  Zoho Desk | |
|---|---|---|
| Rating | ⭐ 4.2 / 5 | ⭐ 4.4 / 5 |
| Category | Customer relations & support | Customer relations & support |
| Pricing model | Freemium | Freemium |
| From | Free (unlimited users, shared inbox and ticketing); Growth $25/user/month; Pro $55; Elite $85 (annual billing); voice module extra | Free forever (3 user licenses); Express €7/user/month; Standard €14; Professional €23; Enterprise €40 (annual billing, up to 34% savings) |
| Ease of use | Beginner | Intermediate |
| French interface | — | Yes |
| API | Yes | Yes |
| Website | Visit → | Visit → |
Our verdict: Hiver
Best for small teams already on Gmail who want to share an inbox and track requests without changing tools, the free plan accepting unlimited users. Not for you if you need a French interface or API access from the start: the API only arrives at the Pro plan, at $55 per user per month.
Our verdict: Zoho Desk
Best for European SMBs who want customer support in French, billed in euros, with the option to host data in a European data center and an entry price of €7 per agent. Not for you if you want immediate ease of use: the interface is loaded and initial setup of queues, rules and automations takes several days.
Still torn between Hiver and Zoho Desk?
We look at what you actually need and tell you which one to set up (or a third that fits better).
Ask us →